The Queen Baton Rouge

Venue Hours

Q: What are the venue hours for The Queen Baton Rouge?

A: The Queen Baton Rouge is open 24 hours. Restaurant hours vary and can be found at
thequeenbr.com/dine.

Age Restrictions

Q: Does The Queen Baton Rouge have an age restriction for entry?

A: The gaming floor is 21+, as required by Louisiana law.

1717 KITCHEN + COCKTAILS, The Loft at 1717, and Big Chicken are open to all ages unless there is a concert. During concerts, the age limit is typically 21+. Specific restrictions will be listed at
thequeenbr.com/entertainment.

Dress Code

Q: Is there a dress code guests should be aware of?

A: Yes. The Queen Baton Rouge has a dress code to ensure a comfortable environment for all guests:

• Shirts and shoes are required.
• No excessively low or baggy pants that reveal undergarments or backsides.
• No excessively revealing tank tops or undershirts.
• Hoods are allowed but must remain down.
• No vulgar or offensive clothing.

The Queen Baton Rouge reserves the right to refuse entry to anyone not complying with these rules.

Employment Opportunities

Q: What types of employment opportunities are available?

A: Both full-time and part-time positions are available. View openings at
wearethecrown.com.

Updating Contact Information

Q: Where can I update my contact information?

A: Guests can visit the Bally Rewards Center during hours of operation to update their information.

Gambling Assistance

Q: What services are available for gambling addiction?

A: Call 1-877-770-STOP if you or a loved one needs assistance.

Accepted IDs

Q: What IDs are accepted?

A: Valid government-issued IDs or passports. Louisiana residents may also use LA Wallet.

ATM Access

Q: Are there ATMs available?

A: Yes, ATMs are located throughout the casino floor, plus one in the minor area for guests under 21.

Check Cashing

Q: Can I cash a personal check?

A: Yes, personal checks can be cashed through Everi check cashing. You’ll need:

• A blank personal check from your account
• A valid ID

Gaming

Q: What card games are offered?

• Double Deck Blackjack (3-2)
• Blackjack (3-2)
• Roulette
• Three-Card Poker
• Cajun Stud
• Craps
• Ultimate Texas Hold 'Em

Q: Does The Queen Baton Rouge offer sports betting?

A: Yes, at our DraftKings Sportsbook with 20 kiosks and 4 betting windows. Details:
thequeenbr.com/sportsbook.

Q: Does The Queen Baton Rouge have a rewards program?

A: Yes! Learn about Bally Rewards at
thequeenbr.com/ballyrewards.

Tickets & Reservations

Q: How do I purchase event tickets?

A: Visit
thequeenbr.com/entertainment.

Q: Are tickets refundable?

A: Refunds are available up to 7 days before the event. Eventbrite fees are nonrefundable.

Q: What if I lose my ticket?

A: Tickets are digital and sent via email. If you can’t locate yours, your name will be on the will-call list.

Dining & Beverages

Q: Does The Queen Baton Rouge have food and drinks?

A: Yes, see all options at
thequeenbr.com/restaurants-dining. Beverage service is 24/7 on the casino floor.

Q: Can I make dining reservations?

A: Yes, for 1717 KITCHEN + COCKTAILS via
OpenTable.

Accessibility & Safety

Q: Is The Queen Baton Rouge wheelchair accessible?

A: Yes, with elevators and limited wheelchairs available on request.

Q: Is there security?

A: Yes, security is present throughout the venue and parking areas.

Parking & Transportation

Q: Is parking available?

A: Yes, free surface parking is available, with valet service at select hours.

Q: What public transportation options are there?

• CATS Route 16: Weekdays, 10:30 AM – 3:37 PM (every 15 minutes)
• CATS Route 22:
  • Weekdays: 5:45 AM – 9:27 PM
  • Saturdays: 6:05 AM – 8:37 PM
  • Sundays: 5:52 AM – 7:42 PM

More info at brcats.com.

Rideshare options like Uber, Lyft, and taxis are also available.

Lost & Found

Q: What if I lose an item?

A: Contact Security at
QBR-Security@thequeengaming.com or call (225) 709-7777.

Contact & Support

Q: How can I contact The Queen Baton Rouge?

A: Email
QBR-ContactUs@thequeenbr.com or call (225) 709-7777.

Bally Rewards Desk Hours

• Sunday – Thursday: 10 AM – 10 PM
• Friday & Saturday: 10 AM – 12 AM

Free Shuttle Service

Free shuttle service between Bally's Baton Rouge Hotel, The Queen Baton Rouge, and the temporary Belle of Baton Rouge Casino:

• Sunday – Thursday: 11 AM – 11 PM
• Friday & Saturday: 11 AM – 1 AM