PRIVACY POLICY
Introduction
To address our patrons and visitors’ privacy concerns, THE QUEEN CASINO & ENTERTAINMENT INC. has instituted this privacy policy committing to fair information collections and privacy protection practices. Your use of this website or mobile application (“Queen Site/App”) signifies your consent to the terms and conditions of this privacy policy. If you do not wish to give your consent, please exit from this Queen Site/App. This Queen Site/App is maintained for the patrons and visitors of The Queen Casino & Entertainment Inc.
Application Of This Privacy Policy
This Privacy Policy applies to any or all Queen Site/Apps that are owned or operated by The Queen Casino & Entertainment Inc. and may not apply to information we collect outside Queen Site/Apps. Certain transactions and services offered while visiting Queen Site/Apps may be processed or provided by third parties under contract with THE QUEEN CASINO & ENTERTAINMENT INC. even though it appears that you may not have left the Queen Site/App. This Privacy Policy does not apply to information collected by third parties under contract with THE QUEEN CASINO & ENTERTAINMENT INC., except that THE QUEEN CASINO & ENTERTAINMENT INC. will treat information it receives about you from these third parties under the terms of this Privacy Policy.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this Queen Site/App, or your dealings with this Queen Site/App, contact:
THE QUEEN CASINO & ENTERTAINMENT INC.
INFORMATION SYSTEMS DEPARTENT
200 FRONT STREET
EAST ST. LOUIS, ILLINOIS 62201
(618) 874-5000
General Information
When you use the internet or a mobile application, your web browser, mobile application or software may transmit certain information to the servers that host the websites and mobile applications that you visit. The information may include the unique number assigned to your server or internet connection, the capabilities and features of your computer, IP addresses, device identifiers, your geographic location, and your movement within and interaction with the website or mobile application, including what pages you look at, applications your use in the app, and what information you download. When you visit a Queen Site/App, our servers collect such information. THE QUEEN CASINO & ENTERTAINMENT INC., then uses this information to generate various statistical compilations about patrons or visitors to Queen Site/Apps.
THE QUEEN CASINO & ENTERTAINMENT INC. will automatically track and collect the following information when you visit our Queen Site/App, including but not limited to the following: (i) IP address, (ii) domain server, (iii) type of computer, (iv) type of Web browser and miscellaneous data which is anonymous information that does not personally identify you, but is helpful for marketing purposes or for improving your experience on the Queen Site/App.
Personal Information and Geolocation data.
In order for you to participate or access certain Players Club services or other promotions that THE QUEEN CASINO & ENTERTAINMENT INC. offers periodically via its Queen Site/Apps, we may require you to provide us with information that personally identifies you (“Personal Information”). Personal Information may include: (i) contact data (such as your name, mailing, and e-mail addresses, driver’s licenses), (ii) financial data (such as your Players Club account number, bank information, reservation information), and (iii) demographic data (such as your zip code, age, and income). If you communicate with us by e-mail or by downloading or using the mobile application messaging, post messages on a Queen Site/App, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information. We may reject accepting your Personal Information the Queen Site/App and require that you visit a physical location to verify the information.
Geolocation data may be obtained from your mobile devices when you access the services by or through the mobile application. To use these geolocation services through the Queen Site/App, we will require you to and you hereby consent to us transmitting, collecting, maintaining, processing, and using your geolocation data. You may turn off your location services within your device. Turning off location services on your device will prevent you from using certain core features and functionalities of the service.
Cookies
The Queen Site/Apps use cookie technology. A cookie is a small file that contains information sent by a website that is saved on your hard disk or hard drive by your computer’s browser. Cookies store information that a website may need to personalize your experience and to gather website statistical data, such as which pages you visit, what material you download, your internet provider’s domain name and country, and the addresses of websites you visited immediately before, and after, visiting a particular website.
The Queen Site/Apps use cookies to collect and store your preferences for viewing our Queen Site/Apps. In addition, The Queen Site/Apps use cookies to provide a unique identifier to your computer so that we can generate statistics regarding usage of our site, such as the percentage of repeat visitors and other general statistics. The unique identifiers are not matched with any personal information. Moreover, cookies used by THE QUEEN CASINO & ENTERTAINMENT INC. do not store any Personal Information about you.
To browse the Internet and this Queen Site/App without cookies, you can configure your browser to reject all cookies or to notify you when each cookie is offered so that you can accept or reject each cookie. You may not be able to conduct some transactions or use some services on our Queen Site/Apps if you disable your browser from accepting cookies.
We may also use other standard internet technologies such as web beacons, pixel tags, flash technologies among others to deliver or communicate with cookies and track your use on the Queen Site/Apps.
Uses For Collected Information
THE QUEEN CASINO & ENTERTAINMENT INC. collecting of General, Personal or other information is to provide you, the user, with the most personalized Web and mobile application experience possible and our company with an effective means to reach the right audience. THE QUEEN CASINO & ENTERTAINMENT INC. may use the information collected by us or third parties that contract with us for any of the following reasons: for marketing purposes, including, but not limited to, notifying you of special promotions, offers and events; to process and fulfill reservations and make a record of reservations; to process and fulfill purchases and make a record of purchases; to enable us to contact you for confirmation or customer service after reservations and purchases are made or after you sign up for or participate in certain activities; to respond to inquiries, complaints and other communications; to cross-reference with other Personal Information that we have acquired about you or may acquire about you through other sources; for profiling or demographic purposes; provide you with the access or use of our services; to validate your identity; to process payments; to ensure security of our services; to analyze or seek to improve the offering or quality of our services; and any other purpose reasonably ancillary to our business.
Disclosure Of Information We Collect
Except as provided below, THE QUEEN CASINO & ENTERTAINMENT INC. will not sell or disclose to third parties, other than those that contract with us to provide our services, any Personal Information obtained through the Queen Site/Apps or obtained from third parties that contract with us, without your consent. THE QUEEN CASINO & ENTERTAINMENT INC. may disclose Personal Information in any of the following circumstances: (1) when directed by gaming regulators; (2) to comply with a court order, subpoena, search warrant or other legal process; (3) to comply with legal, regulatory or administrative requirements of any governmental authorities; (4) to protect and defend THE QUEEN CASINO & ENTERTAINMENT INC., its subsidiaries and affiliates, and all of their officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim or dispute; (5) to enforce the terms of use of this Queen Site/App; (6) to prevent imminent physical harm; (7) to businesses that THE QUEEN CASINO & ENTERTAINMENT INC. may use for purposes of performing functions on behalf of THE QUEEN CASINO & ENTERTAINMENT INC., such as companies that process credit card transactions; (8) in connection with the partial or complete sale, assignment, merger, or transfer of THE QUEEN CASINO & ENTERTAINMENT INC. or any of its assets.
User Choice Regarding Collection, Use And Distribution Of Personal Information
General information is collected whenever you browse our sites, THE QUEEN CASINO & ENTERTAINMENT INC. sites do not provide any means for opting out of providing general information when you browse this Queen App/Site. However, privacy software that prevents the disclosure of general information is commercially available.
You can browse much of this Queen Site/App without providing any Personal Information. However, providing Personal Information is required to use most of our services offered through this Queen Site/App, including, but not limited to, downloading and using the mobile application, making restaurant or hotel reservations, making purchases or participating in periodic promotions or other special events.
THE QUEEN CASINO & ENTERTAINMENT INC. may periodically send promotional emails about new products, special offers or other information, that we think you may find interesting, using the email address which you have provided. If you do not wish to receive future e-mail offers, you can choose to opt-out.
Lost Or Stolen Information
You must promptly notify us if your Players Club card, user name, or password is lost, stolen, or used without permission. In such an event, we will attempt to cancel that Players Club card, user name or password and update our records accordingly.
Other Limits To Your Privacy
The Queen Site/Apps contain links to other websites. We are not responsible for the privacy practices or the content of such websites. Any information that is disclosed in these areas becomes public information. We have no control over its use and you should use caution when deciding to disclose your Personal Information.
Security
General information and Personal Information collected by the Queen Site/Apps are stored on secure servers. The secure servers are protected by firewalls and other standard security procedures. The secure servers are not generally accessible by unauthorized third parties, but may become accessible in the event of a security breach.
Changes To Privacy Policy
We reserve the right, at any time and without notice, to add to, change, update, or modify this Privacy Policy, simply by posting such change, update, or modification on the Site. Any such change, update, or modification will be effective immediately upon posting on the Site.
Age Restrictions And The Children’s Online Privacy Protections Act
Pursuant to law, persons under the age of twenty-one (21) years are not permitted to gamble in our casinos and are not permitted in the gaming areas of THE QUEEN CASINO & ENTERTAINMENT INC. properties. Our Queen Site/Apps are not directed to persons under the age of twenty-one (21) years and we do not operate an ad network, plug-in, or other third-party service used by kid-directed sites. We do not knowingly collect information from children. If you are a parent or legal guardian and believe your child provided us with Personal Information, please contact as soon as possible so that we can delete the information. We reserve the right to verify age at any time for any reason and may reject a person who does not have valid age identification at any time while conducting business.
Updated 12/26/2024